Refund policy

Returns & Exchanges Policy

Our Guarantee. If your piece arrives damaged, has a defect in the stitching, doesn't match the photos, or the name was embroidered differently than you submitted it, email us within 30 days of delivery with a photo. We'll remake it or refund you — personalized pieces included, return shipping on us.

Name corrections. Names are machine-embroidered and cannot be undone once stitched. If you notice a spelling mistake in the name you submitted, email us within 24 hours of placing your order and we'll correct it before production at no charge. Once a name has been stitched, we can remake the piece at half the original price. Personalized items can't be returned for change of mind.

Returns on non-personalized items. You have 30 days from delivery to return any item without embroidery. It must be unused, unwashed, and in its original packaging. Return shipping is the customer's responsibility unless the item arrived damaged or incorrect.

Refunds. Once we receive and inspect your return, we'll issue the refund to your original payment method within 5–10 business days.

How to Start a Return

Email us at maminasbabyshop@gmail.com with your order number and, if there's a problem with the piece, a photo. We'll reply within 24–48 business hours with the next steps.